Information regarding departure cleaning and check-out.
If you have complaints regarding the cleaning or the condition of your apartment upon arrival, you should make us aware of this as soon as possible, but no later than 11.00 the day after arrival, so we get a chance to correct this.
If departure cleaning is included in your accommodation, or if you have ordered this, you only need to take care of the dishes and throw your rubbish in a container at the nearest recycling station. We will take care of the rest.
If departure cleaning is not included in your lodging, you must perform the cleaning yourself. To help you perform the cleaning properly, you will find a to-do list in your welcome envelope. Eventually missing or poorly performed cleaning according to Stöten in Sälen, will be charged with a fine.
Unfortunately, the holiday does not last forever. The evening before check-out, you will receive a departure email with further instructions for check-out.
If you have ordered a departure cleaning, or if it is included in the accommodation, the check-out time is 10.00.
If you clean yourself, the check-out time is 11.00.
If you are staying at the Best Western Stöten Ski Hotel, check-out time is 12.00.
Check-out by dropping off the keys at the assigned key box in front of the main reception. If you have a debt to settle, you are welcome to the reception.
If you are staying in an apartment that has a code lock (Pistbyn house number 1-10 or 12) and you do not have a debt to pay, you can check out through the link sent to you by SMS the evening before departure. If you have a debt to pay, please check out at the main reception according to the time slots above.
If you haven´t purchased departure cleaning you are expected to clean the lodging yourself. Click here to view our checklist for departure cleaning! We will conduct an inspection post departure and if the lodging has not been cleaned properly, you will be charged a cleaning fee.