Service request

Dark wood-panelled wall with bed in grey fabric, white bedding, black table lamp on wooden table and green plant in window frame.

Dark living room with large windows, dining table set with six chairs, flowers in vase, sofa corner and modern lamps.

Comments on cleaning - what do I do?

If you have any concerns about the cleanliness of your accommodation, you should let us know immediately, but no later than 11:00 on the day after your arrival. It is important that you do not clean on your own but give us the chance to correct this. Contact us on 0280-75000.

Urgent property issue - what to do?

Do you need urgent help from our caretakers, has the water in your home frozen? Or are you without electricity or heating? Contact us directly on 0280-75000.

Something is broken - what should I do?

If something is broken in your accommodation, please fill in the form below to make a complaint. You will receive a confirmation by email once the case has been registered. Please note that the cases are handled in turn.