We care about your privacy
Our personal data policy (GDPR)
The GDPR is designed to protect you as a customer and your rights regarding the handling and dissemination of your personal data. We at Stöten i Sälen AB respect your privacy and your right to control your personal data. In this policy you can read about what information we collect and why we collect it. "Personal data" means any information that can be directly or indirectly linked to a natural person alive today.
Purposes for which we process your personal data
Stöten i Sälen AB collects personal data for various purposes. What personal data is collected and how it is collected depends on the services you use. Stöten i Sälen AB uses personal data to:
- Administer, provide, develop and maintain our services.
- Process your bookings and orders for the services.
- Contact you via e.g. mobile applications or email or to notify you of your booking status or information related to your booking before, during and after your stay.
- Diagnose faults, optimise technology and be able to contact you in the event of a problem with a booking or the performance of the services.
- Analyse and improve the quality and experience of our website www.stoten.se.
- Personalise communication with you regarding our services, for example, by creating a profile for you and sending you offers that fit your profile as a user of our services.
- Analyse statistics and user behaviour regarding our services.
- Enhance your enjoyment and experience of our services in other ways we think you would appreciate, or promote services and products, directly or otherwise, including behavioural marketing.
Protection of personal data
We have put in place technical and organisational measures to protect your data from loss, manipulation and unauthorised access. We continuously adapt our security measures in line with advances and developments in technology.
Storage times
Stöten i Sälen AB follows good practice in the destination industry. Stöten i Sälen AB saves all the personal data we collect in our customer database. The same personal data can be stored in several different places for different purposes. This may mean that data that has been deleted from one system because it is no longer necessary may remain in another system where it is stored with the support of consent or for another purpose where the personal data is still needed.
Stöten i Sälen AB deletes personal data in accordance with the applicable law at any given time. This means, for example, that Stöten i Sälen AB deletes or de-identifies personal data when the purpose for processing the personal data no longer exists.
Your rights
Stöten i Sälen AB (publ) (org. no. 556603-9797) is the controller of your personal data. You have the right to request information about the personal data we hold about you at any time. If your data is inaccurate, incomplete or irrelevant, you can request that it be corrected or deleted. We cannot delete your data where there is a legal requirement to keep it, such as accounting rules, or where there are other legitimate reasons why it needs to be kept, such as unpaid debts. You can contact us either by emailing us at info@stoten.se or call us on 0280-75 000.
Contact us
Stöten i Sälen AB
780 91 SÄLEN
Telephone: 0280-75000
E-mail: info@stoten.se
The AI assistant
On stoten.se and our other websites, you can ask an AI assistant questions. It provides answers based on the content on our website and the available accommodation in our booking system. The answers are generated by AI and may contain errors. Prices and terms and conditions are always confirmed at the time of booking.
What is covered. The question you ask, the answer you receive, the language and the time. Please do not include any names, contact details or other personal information in your enquiry. Email addresses, telephone numbers and personal identification numbers are automatically removed before the enquiry is saved. Your IP address is used briefly to protect the service from overload. It is not saved alongside the enquiry.
Why?. To be able to respond to you, and to see what visitors are searching for so that we can improve the website and the service. The legal basis is our legitimate interest in providing a good service and developing our website.
Who can view the information. The service is operated by Grandevu AB, which is our data processor, and is based in Sweden. To generate the response, the question is sent to the AI provider Anthropic (Anthropic Ireland, Limited), which may process it in the USA. The transfer is carried out in accordance with the European Commission’s standard contractual clauses. Anthropic does not use the question to train AI models and deletes it within 30 days, except where Anthropic’s terms and conditions require it to be retained for longer, for example to investigate misuse or where required by law. The data is never sold on.
How long?. Saved questions are automatically deleted after 90 days.
Your rights. You have the right to request access to, rectification and erasure of your data, and to object to its processing. As the queries are stored without being linked to any individual, we are usually unable to identify your specific queries. You may also lodge a complaint with the Swedish Data Protection Authority, imy.se.
Cookies. The assistant does not set any cookies. Your current conversation remains in your browser’s cache until you close the tab.
Cookies
A cookie is a small text file that the website you are visiting requests to be stored on your computer. Cookies are used on many websites to give a visitor access to various features. The information contained in the cookie can be used to track how users browse.
According to the Electronic Communications Act, anyone visiting a website that uses cookies must be informed that the website contains cookies and the purpose of the use of cookies. Visitors must also give their consent to the use of cookies.